Privacy Policy

1. Introduction

Welcome to jilib's Privacy Policy. This Privacy Policy ("Policy") describes how jilib ("we," "us," "our") collects, uses, discloses, and protects personal information from Users ("you," "your") of our online gaming platform located at https://jilib.cam and all associated services, features, and applications (collectively, the "Service").

At jilib, we are committed to protecting your privacy and ensuring the security of your personal data. We recognize that you trust us with sensitive information when you register for an account, make deposits, play games, and interact with our platform. This Policy explains our data practices in clear, transparent language so you can make informed decisions about your personal information.

This Privacy Policy applies to all Users of the jilib Service, including registered players, casual visitors, and anyone who accesses our website or applications. By using the Service, you consent to the collection, use, and disclosure of your personal information as described in this Policy. If you do not agree with any part of this Policy, you must discontinue use of the Service immediately.

This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the jilib Service. Together, these documents form the complete agreement between you and jilib regarding your use of our platform and the handling of your personal data.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a jilib account, make deposits, request withdrawals, or contact customer support, you provide us with personal information directly. The types of information we collect include:

• Account Registration Information: Full name, date of birth, email address, mobile phone number, residential address, and username
• Identity Verification Information: Government-issued identification documents (Philippine passport, driver's license, or national ID), selfie photographs for identity verification, proof of address documents (utility bills, bank statements)
• Financial Information: Payment method details (GCash account information, PayMaya account information, bank account numbers for BPI, BDO, Metrobank, or other Philippine banks), transaction history, deposit and withdrawal records
• Communication Information: Messages sent through live chat, email correspondence with customer support, survey responses, feedback forms
• Preferences and Settings: Language preferences, notification settings, responsible gaming limits (deposit limits, time limits, self-exclusion periods)

2.2 Information We Collect Automatically

When you access or use the jilib Service, we automatically collect certain information about your device, browsing activities, and gameplay patterns. This information includes:

• Device Information: Device type and model, operating system and version, unique device identifiers, mobile network information, screen resolution
• Usage Information: Pages visited, features accessed, games played, time spent on platform, clickstream data, referral sources
• Location Information: IP address, approximate geographic location based on IP address, time zone settings
• Gaming Activity: Bets placed, games played, win/loss records, bonus claims and wagering, gameplay patterns and behaviors
• Technical Information: Browser type and version, cookies and similar technologies, error logs, crash reports

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources, including payment processors (GCash, PayMaya, banking institutions), identity verification services, fraud prevention providers, marketing partners, and publicly available sources. This information helps us verify your identity, prevent fraud, and comply with legal obligations.

3. How We Use Your Information

jilib collects and processes your personal information for specific, legitimate purposes related to providing and improving our gaming services. We use your information for the following purposes:

3.1 Account Management and Service Delivery

We use your information to create and maintain your jilib account, authenticate your identity when you log in, process your deposits and withdrawals, enable gameplay and betting activities, maintain transaction records, and provide customer support services. Your account information allows us to deliver personalized gaming experiences and ensure seamless access to all jilib features.

3.2 Identity Verification and Compliance

To comply with legal requirements under Philippine law and international gaming regulations, we use your information to verify your identity and age (ensuring you are at least 21 years old), prevent underage gambling, detect and prevent fraud and money laundering, comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, and cooperate with law enforcement and regulatory authorities when legally required.

3.3 Payment Processing

We process your financial information to handle deposits to your jilib account via GCash, PayMaya, and bank transfers, process withdrawal requests and payouts, verify ownership of payment methods, prevent payment fraud and unauthorized transactions, maintain accurate financial records, and reconcile transactions with payment providers.

3.4 Responsible Gaming and Player Protection

As part of our commitment to responsible gaming, we use your information to monitor gameplay patterns for signs of problem gambling, implement and enforce deposit limits, time limits, and self-exclusion periods you have set, identify vulnerable players who may require intervention or support, provide resources and tools for responsible gaming, and comply with responsible gaming regulations applicable in the Philippines.

3.5 Communication and Marketing

With your consent, we use your contact information to send you important account notifications and service updates, promotional offers, bonuses, and special deals relevant to Filipino players, newsletters featuring new games and features, tournament announcements and results, responsible gaming reminders and resources, and customer satisfaction surveys. You may opt out of marketing communications at any time through your account settings or by contacting customer support.

3.6 Platform Improvement and Analytics

We analyze usage data to understand how Users interact with jilib, improve website functionality and user experience, develop new games and features based on player preferences, optimize platform performance and loading times, identify and fix technical issues, enhance security measures, and conduct research on gaming trends and player behavior.

3.7 Security and Fraud Prevention

Your information helps us detect and prevent fraudulent activity, unauthorized account access, and security threats, verify the legitimacy of transactions and withdrawals, protect against cheating, collusion, and bonus abuse, maintain the integrity of our games and platform, investigate violations of our Terms & Conditions, and protect jilib, our Users, and third-party partners from harm.

4. Information Sharing and Disclosure

jilib does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with third-party service providers who perform services on our behalf, including payment processors (GCash, PayMaya, banking institutions), identity verification services, cloud hosting providers, customer support platforms, email and SMS communication services, data analytics providers, fraud prevention and security services, and marketing and advertising partners. All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal and Regulatory Compliance

We may disclose your information when required by law or in response to legal processes, including complying with court orders, subpoenas, or legal proceedings, responding to requests from Philippine regulatory authorities or law enforcement agencies, enforcing our Terms & Conditions and other agreements, protecting the rights, property, or safety of jilib, our Users, or others, investigating and preventing fraud, security threats, or illegal activity, and complying with Philippine Data Privacy Act requirements and international data protection standards.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you choose to participate in third-party promotions, connect your jilib account with social media platforms, or authorize specific data sharing for particular purposes.

5. Data Security Measures

jilib implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security practices include:

5.1 Technical Security

We employ industry-standard security technologies, including 256-bit SSL/TLS encryption for all data transmissions, secure server infrastructure with regular security updates and patches, firewall protection and intrusion detection systems, database encryption for stored personal and financial information, secure authentication protocols and password requirements, regular security audits and vulnerability assessments, and DDoS protection and anti-malware measures.

5.2 Access Controls

Access to personal information is restricted to authorized jilib employees and contractors who require the information to perform their job functions. All personnel with access to sensitive data are bound by confidentiality obligations and undergo background checks and security training. We implement role-based access controls to ensure individuals only access information necessary for their specific responsibilities.

5.3 Payment Security

jilib does not store complete credit card numbers or sensitive payment credentials on our servers. Payment processing is handled by PCI-DSS compliant third-party payment processors who specialize in secure financial transactions. GCash, PayMaya, and bank transfer processing are conducted through secure channels with end-to-end encryption.

5.4 Security Limitations

While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

6. Data Retention

jilib retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

6.1 Active Account Data

While your jilib account remains active, we retain your account information, transaction history, gameplay records, and communication logs to provide ongoing service and maintain accurate records.

6.2 Closed Account Data

After you close your jilib account, we retain certain information for a minimum period as required by Philippine law and gaming regulations, typically five (5) to ten (10) years. This retention is necessary for legal compliance, fraud prevention, dispute resolution, and regulatory audit purposes. Financial transaction records, identity verification documents, and compliance records are subject to extended retention periods under applicable financial and anti-money laundering laws.

6.3 Marketing Data

If you opt out of marketing communications, we will retain your contact information on our suppression list to ensure we do not contact you with promotional materials in the future.

6.4 Data Deletion

When retention is no longer necessary or required by law, we securely delete or anonymize your personal information using industry-standard data destruction methods.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and other applicable privacy laws, you have certain rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format upon verified request.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction or update of your data. You can update most information directly through your jilib account settings.

7.3 Right to Erasure

You may request deletion of your personal information, subject to legal and regulatory retention requirements. In some cases, we may be required to retain certain information for compliance purposes even after you request deletion.

7.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of disputed data.

7.5 Right to Data Portability

You may request a copy of your personal information in a structured, machine-readable format for transfer to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes or where we rely on legitimate interests as the legal basis for processing.

7.7 Right to Withdraw Consent

Where we process your information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

7.8 Exercising Your Rights

To exercise any of these rights, please contact our Data Privacy Officer at [email protected] with "Privacy Rights Request" in the subject line. We will respond to verified requests within thirty (30) days as required by Philippine law. We may need to verify your identity before processing certain requests to protect your information from unauthorized access.

8. Cookies and Tracking Technologies

jilib uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality, authentication, and security. These cookies cannot be disabled without affecting core features of the Service.
• Performance Cookies: Collect information about how you use jilib, including pages visited, games played, and features accessed. This data helps us optimize platform performance.
• Functional Cookies: Remember your preferences, such as language selection, display settings, and previously played games, to provide a personalized experience.
• Advertising Cookies: Track your browsing activity to deliver targeted advertising and measure campaign effectiveness. Used with your consent where required by law.

8.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Note that disabling essential cookies may affect your ability to use certain features of the jilib Service. You can manage cookie preferences through your browser settings or our cookie consent tool.

9. International Data Transfers

jilib primarily operates within the Philippines and stores data on servers located in the Philippines or in secure data centers operated by trusted cloud providers. In some cases, your information may be transferred to and processed in countries outside the Philippines where our service providers are located.

When we transfer personal information internationally, we ensure adequate safeguards are in place through standard contractual clauses, data processing agreements, and other legally recognized transfer mechanisms to protect your information in accordance with Philippine data protection standards.

10. Children's Privacy

The jilib Service is not intended for individuals under twenty-one (21) years of age. We do not knowingly collect personal information from minors. All Users must be at least 21 years old to register for a jilib account and participate in real-money gaming activities.

If we discover that we have inadvertently collected information from an individual under 21, we will delete that information immediately and close the associated account. Parents or guardians who believe their child has provided personal information to jilib should contact us immediately at [email protected].

11. Changes to This Privacy Policy

jilib reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by posting the updated Policy on our website with a new "Last Updated" date, and may also send notification via email or account alert where appropriate.

Your continued use of the jilib Service after changes to this Privacy Policy constitutes acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Privacy Officer:

We are committed to addressing your privacy concerns promptly and transparently. If you are not satisfied with our response, you have the right to file a complaint with the National Privacy Commission of the Philippines.